At Nightingale Court Care Home, we take pride in being a trusted part of the Waterlooville community. Our purpose-built home is designed to provide comfort, care, and a true sense of belonging. Conveniently located with access to local amenities and transport, we strive to make life easier for our residents and their families. Browse our FAQs to find helpful answers and learn more about our care home.
Please give us a call on 02392 259786 to arrange your viewing.
You can contact us by calling on 02392 259786, or emailing us at enquiries@nightingalecourt.org.
Yes – we are regulated by the Care Quality Commission (CQC). which is the independent regulator of health and social care for England. For more information, please visit www.cqc.org.uk
At Nightingale Court, we provide a variety of care services including residential, dementia, respite, and day care. Our commitment is to create an environment where residents and their families feel truly at home. We believe that fostering a ‘family feel’ distinguishes us as a unique provider of care, ensuring that everyone receives personalised attention and support tailored to their needs.
Yes – we are proud to offer residential & dementia care ensuring care is tailored to the individual. Our highly trained carers work in partnership with our residents living with dementia (and their families) to replicate lifestyle choices and preferences wherever possible, offering home-fromhome care in a safe and secure environment.
At Nightingale Court, we pride ourselves on clear and constant communication. If there are any issues, problems, concerns or changes – we will be in touch.
If a potential resident would like to attend a trial/ taster at our home, we would suggest that spending time with us as a day care resident would be the best way to experience how they might enjoy staying with us on a more permanent basis. Day care sessions are subject to availability, but we will do all we can to accommodate requests
Our care plans are crafted after thorough discussions with our residents and their families about their specific care needs and preferences. We collaborate with all relevant parties, including medical professionals, to develop a plan that guarantees our residents receive the highest quality of care and enjoyment in our homes. Additionally, we regularly review these care plans and ensure that any changes are clearly communicated
Flexible short-term support, typically ranging from 2 weeks to 8 weeks, tailored to meet individual needs. We can accommodate longer stays of several months, subject to a personalised assessment. Each case is carefully evaluated to create a bespoke care plan and respite solution. This temporary care option not only provides relief for regular caregivers but also serves as an excellent opportunity for potential residents to experience our facilities and services firsthand. It allows them to familiarise themselves with our environment and care approach, helping them make informed decisions about longterm care options.
We try not to implement any restrictions when it comes to visiting times and welcome our residents’ friends and family at any time of the day. Visitors can even participate in our activities, offering a variety of ways to come and spend time with their loved one.
Guests are more than welcome to join our residents for meals; we kindly request advance notice so that our chefs can prepare accordingly and arrange private dining. All of our meals are home-cooked. In the main dining areas meal times are protected for our residents.
All ages are welcomed in the home.
Yes, we welcome pets, but we kindly ask that you consult with the Home Manager before bringing any animals into our facilities. While we recognise the therapeutic benefits pets can offer, it’s important to consider potential allergies or fears that other residents may have. Therefore, we request that any pet visits be discussed and arranged in advance.
Ample onsite parking, but please do bear in mind that availability may be limited during popular visiting days/times or when events/activities are taking place.
The weekly fee is dependent on both the type of room and the pre-admission care needs assessment. The fee range will be provided by the Home Manager, and we will ensure that this is clearly laid out at the earliest opportunity during the decision-making process
Weekly fees cover:
There are a few additional services which require payment should you wish to use them. These include:
Deposit’s may be requested at the discretion of the Home Manager, for example, you ask to reserve a room with a future move-in date two or more weeks beyond the date of your formal care needs assessment. It would be fully refundable after the scheduled move-in day.
Fees are reviewed annually. The review date will be stated on the Admission Agreement. We will provide at least 28 days’ notice in writing of any increase. The review will consider changes in the National Living Wage Index to the extent that it impacts employment costs, the Consumer Prices Index to the extent that it impacts other costs, along with any other exceptional factors due to changes in legislation that are not already reflected in the standard indices used. We reserve the right to amend your weekly fee at other times, should you change your room or your care needs change considerably. With any change in care needs, we will consult with you and your family and involve you in any decision to provide additional care. Following this consultation, we will give you 28 days notice in writing before implementing a change in your fees for this reason
Fees are payable monthly in advance and collected by Direct Debit, Standing Order or Cheque on the first working day of each month. Fees for short-term respite stays are invoiced and payable in full, prior to the date of admission to the home.
Yes- if you are unable to self-fund your stay, then you may be able to get help with your funding from your Local Authority. We can provide support by signposting you in the right direction, but it will be your responsibility to agree on the funding with the Local Authority. This may have to include a third-party top-up if the Local Authority is unable to meet our fee level. We will assist in any way we can but, ultimately, if the Local Authority is unable to secure the required funding level for our fees, then you will need to seek an alternative care option.
A Lasting Power of Attorney (LPA) is a legal document which allows someone to make decisions for you if you are no longer able to, or no longer want to make your own decisions.
There are two types of Lasting Power of Attorney:
There is plenty of advice on the internet. For example, the Age UK website provides very good advice and further information on this subject. Just Google ‘AgeUK Lasting Power of Attorney’ or follow this link: www.ageuk.org.uk/information-advice/money-legal/legal-issues/power-of-attorney/.
If you don’t have LPAs for financial decisions and health/ care decisions already, it may be a good idea for you to organise both now. It means that, were you to lose mental capacity or need help with your finances, everything is already organised. If you don’t put this in place, someone will need to apply to the Court of Protection and they will appoint a Deputy. A Deputy is authorised to deal with the property and financial affairs of someone who can’t do this for themselves. This is a slow process which can be stressful for everyone involved. While the Court of Protection will act in your best interests, it’s not the same as making the decisions for yourself. You don’t need a solicitor to put in place an LPA although you can choose to pay one to do this for you. The application forms from the Office of the Public Guardian contain guidance to help you fill them out.
If there are any changes in your financial circumstances that would affect your ability to privately fund your stay in our home or affect your eligibility for funding from a Funding Authority, then you must make the Home Manager aware at the earliest opportunity. We will make every effort to ensure that you can remain in residence within the home should your financial situation change. If a funding shortfall arises, we reserve the right to negotiate a move to less expensive accommodation within the home as an alternative to giving notice. You will be responsible for liaising with the appropriate Funding Authority, where necessary, and we will provide support and assistance in any ongoing discussions with that Funding Authority. We will consult with you to review and agree your options should there be any funding shortfall. If there is no possibility of a third-party top-up to bridge a funding shortfall, then we reserve the right to give notice (not less than 28 days) and support you in moving to alternative accommodation.
Yes! We love to plan a busy activities programme enabling our residents (and their visitors) to enjoy varied activities. Our programmes include gentle exercise, singing, garden walks, quizzes, live performers, films, pamper sessions and so much more! Our dedicated Wellbeing / Activity Coordinators ensure a packed and fun-filled programme!
At Nightingale Court, we provide an inclusive environment for our residents and our team members, and are respectful of everyone’s religious, ethnic, spiritual and cultural beliefs. Any religious, cultural or other specific beliefs would be discussed and included in the resident’s individual care plan
Our homes pride itself on providing a variety of facilities that benefit our residents’ health, happiness and wellbeing. Our home boasts a beautiful garden raised planting beds and a vegetable patch that can be explored and enjoyed by our residents and their guests. Our other services and facilities include room cleaning laundry services, hairdressers in the hair salon, visiting chiropodists, and more. We have processes in place to gather feedback and understand the requirements of all of our residents so we can provide services and facilities to enhance their stay
We serve home-cooked, fresh food prepared in our fully equipped kitchen. We take the nutritional care of our residents very seriously and well-balanced, healthy meals are prepared accordingly. Our residents’ visitors are welcome to join them for a meal too, we simply ask for advance notice so that our chefs can plan ahead.
All our chefs, are highly skilled and able to cater for any special dietary requirements, guaranteeing all residents receive a well-balanced, healthy diet. We are also able to prepare food for residents with all types of allergies.
Mealtimes are very sociable events in our care home and we encourage our residents to eat together and enjoy each other’s company. We do appreciate that there may be occasions where residents would be more comfortable eating in their rooms, and this can of course be arranged too
Snacks are always readily available and, should someone request something specific, our team will always try and accommodate any requests.
Yes – alcohol is permitted in our care home subject to each persons care plans and any medication, and can occasionally accompany mealtimes. Consumption is carefully monitored by our team. However, additional alcoholic beverages are not included in the weekly fees but can be purchased or provided by residents.
This is an individual choice, but we do recommend our residents are protected especially if they bring any high-value possessions. The safekeeping of any cash or high-value items is the responsibility of the individual, so residents and relatives may want to discuss which items are kept in their room and how they are stored
All our rooms are tastefully furnished but we appreciate that residents may wish to be surrounded by some of their own belongings. We encourage residents to bring any items of furniture, providing there is enough space. We know this helps many of our residents feel at home. Residents are welcome to bring furniture, ornaments, photos, books, toiletries, equipment for hobbies, etc. We’re also happy to hang pictures on walls and our maintenance team will discuss any exact requirements.
This is an individual choice, but we do recommend our residents are protected especially if they bring any high-value possessions. The safekeeping of any cash or high-value items is the responsibility of the individual, so residents and relatives may want to discuss which items are kept in their room and how they are stored
Yes – it is a legal requirement that we set out the Terms and Conditions that underpin the contractual side of the relationship that exists between us, as the care provider, and you, as the resident. The contract will consist of an Admission Agreement which should only be signed by you or your representative, after you have read through and understood our Terms and Conditions of Residence, which are available directly from the home.
A contract with Nightingale Court can be terminated for the following reasons:
Full details of our complaints handling procedure can be found within our Terms and Conditions of Residence.
